On pages 165 – 166, the book gives an example of a company that “turned the technology inside out”. Specifically, one of the organization’s project coordinators ended up writing on a physcial whiteboard every morning the main jrojects, schedules and deadlines relevant for that day from the online project management software. She claimed she did this because the other employees had become desensitized to the amount of notifications the software program sent out everyday. They would often forget about it as soon as they read it in an email. Her writing down the important tasks of the day allowed the other employees to focus on what they needed to do.
Can you think of another example where you yourself or an organization you know inevitably turned the technology inside out in order to get the job done more effeciently? If not a real experience, can you think of a hypothetical scenario where that would be the case?
February 27, 2008 at 1:40 pm
A situation I run into a lot is helping my parents with the computer and maintaining it. Occasionally the computer will tell me parents to run the virus prevention software or update it, but they usually just close these windows. That’s why I mark the calendar days that the virus software should be updated and run. I guess “turning the technology inside out” seems to apply a lot on issues dealing with desensitization or ignorance.